Provision of internet services
We cannot guarantee to provide and maintain the services continuously and without interruption and faults. We may also temporarily suspend availability of the services in order to upgrade, repair or maintain any aspects of the technological infrastructure of the services. We will use all reasonable endeavours to carry out such repair or maintenance work with minimum disruption to the services.
We will use our reasonable endeavours to maintain and provide the services in accordance with these terms and conditions. However, you acknowledge that we are not and cannot be responsible for the networks or for the services not being transmitted correctly or without interruption and shall not be liable to you for any failure to provide and to transmit all or any part of the services or if you cannot access the services. We will not be held responsible for the content or functionality of other internet sites which may have links placed to them on this site.
Your personal financial details are not stored on any part of our site. You recognise that the internet is accessible to anyone with the appropriate technical capability and as such it is impossible to protect totally against the abuse of the system by third parties, including the introduction of a virus onto the system. You acknowledge that it is your responsibility to satisfy yourself that your own information technology is protected against computer viruses.
It is our aim to always provide a prompt and efficient service. If, for whatever reason, you are unhappy with our service and wish to make a complaint, please contact us via email firstname.lastname@example.org
This website is protected by Copyright. All material on this website and any material sent to you by e-mail or any other form from this website (the “content”) or in any way relating to the website belongs to our licensors or us. All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by Pie Works Limited. In accessing these web pages, you agree that you may only download the content for your own personal non-commercial use. You may retrieve and display content from this website on the Electronic Device on which you first accessed it or downloaded it, print a single copy of individual pages on paper and store such pages for caching purposes only, for your personal and non-commercial use alone. You may not do any of the following without prior written permission from Pie Works Limited: reproduce the content or modify or in any way commercially exploit any of the content; redistribute any or part of any of the content; remove the copyright or trade mark notice(s) from any copies of content made in accordance with these Terms; create a database in electronic or structured manual form by systematically downloading and storing all and any of the content. Any infringements of Pie Works’ rights will result in appropriate legal action.
Any further information may be requested from:
Pie Works Limited
Tel : 01732 401 401
Email : email@example.com
These terms and conditions and the policies they relate to shall be governed by English Law. Your statutory rights are unaffected.
DATA PRIVACY NOTICE
Goddards at Greenwich/Pie Works Limited (“We”) are committed to protecting and respecting your privacy.
The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).
Data controller – A controller determines the purposes and means of processing personal data.
Data processor – A processor is responsible for processing personal data on behalf of a controller.
Data subject – Natural person
Categories of data: Personal data
Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.
Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
Who are we?
Pie Works Limited is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are:
Pie Works Limited – Head Office: Unit 8 Hornet Business Estate, Borough Green TN15 8QW
Tel: 01732 401401 Email: firstname.lastname@example.org
For all data matters contact the Data Protection Officer on the details above.
The purposes of processing your personal data
We use your personal data for the following purposes:
- To reply to your request for further information about our products, services and costs
- To organise shipment of purchased goods to you using reputable UK shipping businesses
- To take payment for goods purchased using the services of a reputable UK card processing company
- To send you updated information on our company’s range of products and services from time to time
The categories of personal data concerned
With reference to the categories of personal data described in the definitions section, we process the following categories of your data:
Personal data – Name, address, telephone numbers, email address, credit and debit card information
We have obtained your personal data from you, usually over the phone, in person or by you sending us an email or contact request form.
What is our legal basis for processing your personal data?
Personal data (article 6 of GDPR)
Our lawful basis for processing your general personal data:☐ Consent of the data subject;
☐ Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract
To allow you to order or purchase goods or services from us including providing product and shipping costs and estimates
More information on lawful processing can be found on the ICO website.
Sharing your personal data
Your personal data will be treated as strictly confidential, and will be shared only with:
- Reputable shipping companies or couriers to deliver your order/s
- Reputable card processing companies (to process your payment/s)
How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary and we only retain your data for the following purposes and use the following criteria to determine how long to retain your personal data.
- For Company financial and accounting purposes
- To facilitate your requests for quotations, orders and deliveries
Providing us with your personal data
You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will mean that we cannot provide information to you on the range and costs of our goods and services including any necessary shipping or delivery information.
Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
- The right to request a copy of the personal data which we hold about you;
- The right to request that we correct any personal data if it is found to be inaccurate or out of date;
- The right to request your personal data is erased where it is no longer necessary to retain such data;
- The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data;
- The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).
Transfer of Data Abroad
We do not transfer personal data outside the EEA.
Automated Decision Making
We do not use any form of automated decision making in our business.
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
How to make a complaint
To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer on 01732 401401 or email@example.com.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 1231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Our trading address is:
Goddards at Greenwich
22 King William Walk
Tel: 020 8305 9612